• 1 | Print

    Generate your free return label via the "Start your Return" button.

  • 2 | Prepare

    Articles must be returned like brand new (not used outdoor, not washed, not creased, etc). Please, make sure returned articles are tidy in original packaging with labels.

  • 3 | Pack

    Shipping box or mailing bag is compulsory. Securely seal the package and stick the return label on it. Remove old shipping label if necessary.

  • 4 | Post

    Customers from France via Chronopost:

    Drop-off point: Click Here

    Customers from the Rest of Europe via DHL:

    Home pick up: Click Here

    Drop-off point: Click Here

    Merchandise must be returned within 30 days from the
    date of purchase.

Returns

If you are in EU/UK,to register your return, you just need to click this link and follow online instructions.

Are returns free of charge?

Returns are free of charge for countries listed below:

United Kingdom, Germany, Spain, France, Austria, Belgium, Denmark, Italy, Luxembourg,Netherlands, Sweden, Portugal, Finland, Estonia, Lithuania, Latvia, Ireland, Hungary, Greece, Bulgaria, Croatia, Slovenia, Slovakia, Romania

Returns will be charged 10 € for country listed below:

Czech Republic, Poland

You can also choose to support the cost and ship on your own.

You get one free return per order. Additional returns of the same order will be at your expense. You have 30 days from the shipping of your order to return it.

 How to return my order?

Only Products purchased via the Site may be returned to the Vendor pursuant to the conditions and procedures defined in articles 8 and 9 of GTS to the exclusion of any other products, including those bearing the Vendor’s marks or sold thereby in other sales outlets.

In the event of refusal, the Product is either shipped back to the Customer at his expense or made available to him for 30 days at the Vendor’s warehouse.

In order to process your return, please return the items offered if the amount of your order after return does not reach the current promotional offer.

We do not offer exchanges, please place a new order to purchase another size, colour or product.

Once we receive your return at our warehouse, it will take 7 to 14 business days to process.

Unless any of the warranties specified in article 9 of GTS is put into play, the Customer commits to return the Products in their initial packaging including all of their accessories: instructions for use, carton labels with bar code, individual plastic packaging, etc.).

Textile Products must be clean and not washed, and must be in the initial plastic packaging with all of the initial labels.

For footwear products, the packaging box must be clean and the bar codes readable, the shoes’ outer soles must be clean and the shoes must not have been worn (to be tried out on a carpet or on any other surface that does not tarnish the Product).

If you need further information please contact our support team at eu.customers@misfit.com.