Shipping countries, delivery time and costs:

However, no delivery will be made in the following territories:The Canaries

- The Balearic Islands

- The enclaves of Ceuta and Melilla

- The Island of Madeira and Açores.

- The Principality of Andorre

- The French Overseas departments and Territories (presently the Overseas Departments and Regions, the overseas communities and French Polynesia) Corsica

- The Principality of Monaco

- The Channel Islands of Jersey and Guernsey.

Holiday Shipping Cut-Off Dates:

Specifications:

Orders are prepared and shipped from the Vendor's warehouse in France.  The delivery time and costs depend on the specific arrangements for preparing the order, the mode of delivery that is selected and the destination.

As specified in article 3 above, the delivery times are indicated in business days (Monday through Friday, apart from public holidays)

These delivery times do not take into account preparation of the order; therefore, an additional day is to be added for any order placed after 2:00 p.m. (GMT+1h). Any order placed before 2:00 p.m. (GMT+1h) will be processed during that day (Excluding UK orders).

Orders placed on a Friday, Saturday, Sunday or public holiday in Europe are processed only on the following Monday or business day. Also, during certain periods, particularly during sales and inventories or during periods of unusually heavy demand, as an exception, the delivery times may be somewhat longer than normal.

The Vendor extends its best effort to comply with the specified time limits; however, it shall not be held responsible for delays imputable to the shippers.

Under no circumstance shall the Vendor be held responsible for any late delivery due to erroneous or incomplete indications of the address.

Upon the Vendor’s confirmation of the order, the Customer is advised of the time for delivery of his order and the delivery monitoring number will be transmitted to him. He will then be able to connect to the shipper’s site via a hypertext link to monitor the forwarding of his order.

The delivery date is the date on which the Customer or a third party designated thereby, other than the shipper, receives the Products, or the date of first notice of delivery.

If you are in EU/UK,to register your return, you just need to click this link and follow online instructions.

Are returns free of charge?

Returns are free of charge for countries listed below:

United Kingdom, Germany, Spain, France, Austria, Belgium, Denmark, Italy, Luxembourg,Netherlands, Sweden, Portugal, Finland, Estonia, Lithuania, Latvia, Ireland, Hungary, Greece, Bulgaria, Croatia, Slovenia, Slovakia, Romania

Returns will be charged 10 € for country listed below:

Czech Republic, Poland

You can also choose to support the cost and ship on your own.

You get one free return per order. Additional returns of the same order will be at your expense. You have 30 days from the shipping of your order to return it.

 How to return my order?

Only Products purchased via the Site may be returned to the Vendor pursuant to the conditions and procedures defined in articles 8 and 9 of GTS to the exclusion of any other products, including those bearing the Vendor’s marks or sold thereby in other sales outlets.

In the event of refusal, the Product is either shipped back to the Customer at his expense or made available to him for 30 days at the Vendor’s warehouse.

In order to process your return, please return the items offered if the amount of your order after return does not reach the current promotional offer.

We do not offer exchanges, please place a new order to purchase another size, colour or product.

Once we receive your return at our warehouse, it will take 7 to 14 business days to process.

Unless any of the warranties specified in article 9 of GTS is put into play, the Customer commits to return the Products in their initial packaging including all of their accessories: instructions for use, carton labels with bar code, individual plastic packaging, etc.).

Textile Products must be clean and not washed, and must be in the initial plastic packaging with all of the initial labels.

For footwear products, the packaging box must be clean and the bar codes readable, the shoes’ outer soles must be clean and the shoes must not have been worn (to be tried out on a carpet or on any other surface that does not tarnish the Product).

If you need further information please contact our support team at eu.customers@misfit.com.